Frequently Asked Questions
Everything you need to know about your Medik8 skincare journey.
What is the CSA Philosophy?
The CSA Philosophy is the foundation of Medik8: vitamin C plus Sunscreen by day, and vitamin A by night. We believe this is the secret to looking younger for longer.
How should I introduce Retinol into my routine?
We recommend the 'retinol ladder' approach. Use the product twice a week for the first two weeks, every other night for the next two weeks, and then every night once your skin has built up a tolerance.
Are Medik8 products vegan and cruelty-free?
Yes, Medik8 is a 100% cruelty-free brand. The vast majority of our products are also vegan-friendly, with very few exceptions clearly marked on the ingredients list.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link. You can use this link to monitor your package's journey directly on the courier's website.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. If you experience a reaction to a product, please contact our customer care team for a consultation and assistance.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.